SPEAKERS Michelle De Costa, Global Travel Manager, Sapient Teri Oachs, Americas Travel Manager, Cisco Mark Walton, Partner, Consulting Strategies Elizabeth West, Group Director, Custom Content, BTN Group Globalizing Your Travel Program: What's the Right Model? SPEAKERS Michelle De Costa, Global Travel Manager, Sapient As Global Travel Manager for Sapient, Michelle manages all aspects of the global travel program, including negotiations of global air, car, hotel, TMC, and corporate housing. Michelle globalized the Sapient travel program and successfully consolidated its hotel program. She has a proven track record in travel procurement savings, internal customer satisfaction and innovation. Michelle has been a vocal proponent of social media engagement for travel management and in 2011 she was awarded Business Travel News' Travel Manager of the Year. Teri Oachs, Americas Travel Manager, Cisco Teri Oachs, Americas Travel Manager for Cisco, has worked for the company for more that a dozen years. Tor the past 2 years, she has managed travel for the Americas region of Cisco’s global travel program. Her background includes executive communication and change management within Cisco, positioning her well for global travel implementation and management. Mark Walton, Partner, Consulting Strategies Mark's career in the travel industry spans more than 30 years and includes key management positions at Northwest Airlines in which he brokered some of the largest corporate travel contracts in the airline's history. Mark later joined Arrington Travel Center as vice president of sales, client relations and operations, where Mark played a critical role in growing the agency's volume by more than 50 percent in five years. Later, he joined Workflow Solutions, an expense management system provider that merged with Concur. As the founder of Consulting Strategies, Mark advises such notable companies as P&G, GM, Novartis, Microsoft and DaimlerChrysler. His travel management expertise is sought by such publications as Business Travel News, Travel Weekly and the New York Times. He is also a highly regarded speaker at industry events. MODERATOR Elizabeth West, Group Director, Custom Content, BTN Group Elizabeth brings 10 years of experience in meetings and business travel publishing to BTN Group. She previously held positions as director of custom publishing for the Travel and Performance Group of Nielsen Business Media and as the editor-in-chief of MeetingNews and Potentials magazines. Elizabeth has worked with major hotel corporations, destinations, transportation providers and technology companies to produce original publications and digital products for the meetings and business travel sectors.